Frequently Asked Questions
crikx FAQ — All your questions answered in one place
From deposits and withdrawals to account verification and support — find clear and detailed answers to all your crikx questions here.
Before you start playing at crikx or during your current session, many questions may come to mind — what is the minimum deposit, how long does a withdrawal take, what documents are needed for account verification, or where to get help if something goes wrong. On this page, we have answered the most frequently asked questions divided into four sections. Each answer is based directly on crikx's current rules and features, so you get quick and reliable information.
Deposits
The minimum deposit amount at crikx is ৳300, and this applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, the same limit applies. Depositing ৳300 or more will add the balance to your account and you can start playing.
crikx currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfer, transactions can be made through well-known Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit is ৳300 for all methods.
crikx does not charge any deposit fees itself. However, your mobile wallet or bank may deduct their own service charges according to their respective policies. It is a good idea to check the applicable charges in your bKash or Nagad app before depositing, to avoid any confusion about the amount received.
In most cases, deposits are credited within a few minutes. If there is a delay, first confirm in your payment app that the transaction was successful. If it was, save the transaction ID or screenshot. Then contact crikx via live chat and provide the transaction details — the support team will review and resolve the matter promptly.
To deposit via Nagad, log in to your crikx account, go to the deposit option, and select Nagad. Send the amount from your Nagad app to the provided number. Once the payment is complete, you will receive a confirmation message and the balance will be added to your account. A minimum of ৳300 can be sent.
Withdrawals
At crikx, withdrawal requests are generally processed within 30 minutes to 3 hours. If the network is busy or manual verification is required, it may take a little longer. In most cases, withdrawals to Bangladeshi wallets (bKash, Nagad, Rocket, Upay) are processed the fastest.
The minimum withdrawal amount at crikx is ৳800. Withdrawal requests below this amount will not be accepted. So submit your withdrawal request only when your balance is ৳800 or more. This limit is the same for all methods.
A withdrawal showing as "pending" is usually due to account verification not being completed, wagering requirements not being met, or a manual review being carried out for security purposes. If it remains pending beyond the expected time (3 hours), notify the crikx support team via live chat.
No, crikx only approves withdrawals to wallets or bank accounts registered in the player's own name. Sending to a third party's number is not possible and such requests may be cancelled. This is part of the Anti-Money Laundering (AML) policy and is also important for your own security.
To withdraw winnings from a bonus, you must first meet the wagering requirements. For crikx's welcome bonus, the wager is calculated on the bonus amount only. Example: if you receive a ৳1,200 bonus on a ৳1,000 deposit, the wager will be ৳1,200 × 20 = ৳24,000 — bonus winnings can be withdrawn after completing this amount in bets.
Account Verification
crikx typically initiates the verification (KYC) process at the time of your first large withdrawal request or if unusual activity is detected on your account. Documents may also be requested at any time for security purposes. Submitting your documents in advance avoids delays at the time of withdrawal.
crikx generally accepts government-issued photo IDs such as a National Identity Card (NID), passport, or driving licence. A clear photo or scanned copy of the document must be submitted, showing the name, date of birth, and photo clearly. Blurry or damaged images will not be accepted.
Yes, this is very important. The name registered on your crikx account, the name on your identity document, and the name on your payment wallet or bank account must all belong to the same person. If the names do not match, verification may fail and withdrawals may be held. So use your correct name at the time of registration.
When verification is rejected, crikx generally sends a message stating the reason. Re-submit clear and correct documents accordingly. If you are unsure where the issue lies, contact the support team directly via live chat or email at [email protected] — the team will let you know which documents are required.
Contact & Support
Yes, the crikx support team is able to provide service in Bengali and English. Bengali-language support has been made available with Bangladeshi players in mind, so that any issue can be explained and resolved easily in your native language.
The crikx support team is active 24/7 — seven days a week, twenty-four hours a day. Support is not suspended at night, on public holidays, or during Eid. You can connect via live chat at any time according to Bangladesh Standard Time (BST, UTC+6).
crikx offers two support channels: live chat (the most direct and fastest option) and email — [email protected]. Live chat generally gives the fastest response. For complex issues, it is convenient to attach screenshots or documents and send them via email.
For a quick resolution, keep the following information at hand before reaching out: your crikx account username or registered number, the transaction ID related to the issue (for deposits or withdrawals), a description of the problem, and screenshots where applicable. Having this information will help the support team identify the issue faster.
The crikx support team is active 24/7, so emails sent to [email protected] are answered as quickly as possible. For urgent issues, using live chat directly will get you a faster response. When submitting a complaint by email, clearly state the type of issue in the Subject line.
Have more questions? Contact us directly
The crikx support team is available seven days a week, 24 hours a day — in Bengali and English. Get an instant response via live chat, or email us at [email protected].
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