crikx Privacy Policy

1 Introduction & Scope

crikx is a trusted online betting and casino platform operating for users in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy explains what information crikx collects, why it collects it, how it is stored, and under what circumstances it may be shared with third parties. This policy applies to the crikx website, mobile version, and all services under it.

Our services are intended for adults aged 21 and over only. Minors may not create an account or use our services.

2 Information We Collect

crikx collects information from two main sources: what you provide directly, and what is generated automatically through your use of the platform.

2.1 Information Provided by the User

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address
• National ID or passport number (for identity verification)
• Payment-related information such as relevant details of bKash, Nagad, Rocket, or Upay accounts
• Bank account information (for bank transfers)
• Contact information provided in support tickets or emails

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date and time of site access
• Which pages were visited and for how long
• Betting and gaming activity history
• Transaction records
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Your Information

crikx uses your information for the following legitimate purposes:

3.1 Account Management & Security

We use your identity information to create, verify, and maintain your account and to prevent unauthorized access. Age verification and account security are among our primary responsibilities.

3.2 Processing Financial Transactions

Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. This information is stored in encrypted form.

3.3 Providing Customer Support

Relevant account information is used to help our 24/7 live chat and email support team resolve your issues.

3.4 Ensuring Responsible Gaming

Gaming activity data is analyzed to identify patterns of excessive gambling and to provide timely support to users.

3.5 Platform Improvement

Usage patterns are analyzed to improve the quality of crikx services and to resolve technical issues.

4 Data Storage & Security

crikx follows industry-standard security practices to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All communication between your browser and our servers is secured through SSL encryption.
• Encrypted Database: Stored personal information is kept in encrypted databases.
• Access Control: Only authorized staff have access to specific information on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security audits.
• Two-Factor Authentication: An option to add an extra layer of security to your account.

We retain your information for as long as it is needed to provide the service. Even after an account is closed, certain information may be kept for a defined period in accordance with legal obligations.

5 Sharing Information with Third Parties

crikx does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These organizations are governed by their own privacy policies.

5.2 Technology Service Providers

Minimum necessary information may be shared with trusted technology partners for hosting, cloud services, and platform operations. These partners operate under strict confidentiality agreements.

5.3 Legal Obligations

Information may be shared with law enforcement agencies when required as part of a court order, government directive, or legal process. In such cases, we provide only the information that is legally required.

5.4 Fraud Prevention

Limited information may be shared with industry-standard fraud prevention services to detect and prevent fraudulent activity.

6 Cookie Policy

The crikx website uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the core functions of the platform. They are used to maintain login sessions, perform security checks, and save user preferences.

6.2 Functional Cookies

These cookies are used for your language preferences, display settings, and other personalized experiences.

6.3 Analytics Cookies

Usage statistics are collected to understand which parts of the site are used most and where improvements are needed. This data is analyzed in aggregate and cannot be linked to any individual.

You can control cookies by changing your browser settings, but disabling cookies may limit some functionality of the platform.

7 Your Rights

As a crikx user, you have the following rights over your own information:

• Access: You may request a copy of your information held with us.
• Correction: You may request that any errors in your information be corrected.
• Deletion: You have the right to request deletion of your information under certain circumstances, though it may not be possible to delete all information if legal obligations apply.
• Objection to Processing: You may object to the processing of your information for specific purposes.
• Portability: You may request your information in a structured format.
• Withdrawal of Consent: Where processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team. We will process your request as quickly as possible.

8 Protection of Minors

crikx is strictly committed to the protection of minors. Our services are for persons aged 21 and over only, and we do not knowingly collect any information from minors.

If we become aware that a minor has created an account or provided personal information, that account will be closed immediately and the related information will be deleted.

If you believe a minor is using our platform, please inform our support team.

9 International Data Transfers

Although crikx primarily operates for the Bangladesh market, some data may be processed on international servers as required for technical services.

For such transfers, we ensure that adequate data protection measures are in place in the destination country or with the receiving organization. We work only with partners who comply with recognized international security standards.

10 Response to Security Breaches

If a security breach occurs that affects your personal information, crikx will take the necessary steps promptly:

• Identifying the source of the breach and containing it quickly
• Notifying affected users in a timely manner
• Taking necessary remedial measures to minimize harm
• Taking steps to prevent similar incidents in the future

If you notice any suspicious activity related to your account's security, please contact our support team immediately.

11 Changes to This Policy

crikx reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will inform you in the following ways:

• Displaying a notice on the platform
• Sending a notification to your registered email
• Updating the "Last updated" date at the top of this page

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

12 Third-Party Websites

The crikx platform may occasionally reference third-party services. crikx is not responsible for the privacy practices of those third-party websites or services. We encourage you to read the privacy policy of any external service before using it.